Sunday, March 11, 2018
Delta Air Lines canceled my flight, so where is my refund? Elliott (blog) David Grogan thinks he's on the first leg of a flight to Oaxaca, Mexico, with visions of kicking back and drinking margaritas poolside at his hotel. Then his Delta Air Lines flight is canceled and he's unable to make any other flights. Can our advocates get him a refund?
http://www.elliott.org/the-troubleshooter/delta-air-lines-flight-canceled-refund/
Delta Air Lines canceled my flight, so where is my refund?
David Grogan thinks he’s on the first leg of a flight to Oaxaca, Mexico, with visions of kicking back and drinking margaritas poolside at his hotel. Then his Delta Air Lines flight is canceled and he’s unable to make any other flights. Can our advocates get him a refund?
Question
I booked a trip through Priceline last June for a Delta Air Lines flight from Baltimore to Detroit and then a connecting flight on Aeroméxico to Oaxaca via Mexico City. Then Delta canceled my flight and I couldn’t make the other flights.
When I tried to get the $357 charge on my credit card refunded, I got the runaround. Delta claimed Aeroméxico had my money; Aeroméxico said Delta had my funds. Priceline said it was the airlines’ responsibility.
Everybody pointed fingers and I just gave up. Until now. I hope you can take my case and straighten this out. David Grogan, Monkton, Md.
Answer
Sorry for your troubles, David, but your first contact should have been with Priceline. The rule of thumb is when you book a flight through a travel booking site, such as Priceline, refund requests must be made through them, not the airlines.
By contacting Priceline initially, perhaps you could have avoided unnecessary aggravation with the airline customer service reps who blew you off. When you contacted Delta, it punted your request for a refund to Aeroméxico; when you contacted Aeroméxico, it punted back to Delta.
Apparently, neither airline rep pointed you in the proper direction. Or maybe they just didn’t care.
I can empathize with your ordeal. All of us have been there.
What about that email to Delta Air Lines?
However, you didn’t help your cause when you fired off that scathing email in September to a Delta Air Lines customer service rep who informed you Aeromexico had already processed your refund when it had not.
“I have never booked anything with a Mexican airline for this exact reason,” you wrote. “There is no one to contact there. You can’t speak with a human! I am absolutely furious that this issue is still in limbo. I will never use Delta again because this has been such a nightmare…thanks for nothing.”
Yikes!
David, this is not the way to persuade a customer service rep to help you get a refund after Delta canceled your flight. You are familiar with the old adage that you can catch more flies with honey than with vinegar, aren’t you?
Try being a tad more polite the next time you encounter an airline customer service rep.
Can we help with a refund?
Fortunately for you, we have executive contacts at Priceline, Delta Air Lines and Aeromexico. Too bad you were not more familiar with our website.
You could have linked to our Priceline contact and avoided a lot of inconvenience.
We also have executive contacts at Delta Air Lines and Aeromexico Aeroméxico who could have assisted you.
Nevertheless, you eventually contacted our consumer advocate, Dwayne Coward, who suggested you send an email to Priceline and try to resolve the issue. When Priceline didn’t respond to your email within a week, you circled back to Coward, who contacted Priceline himself.
A satisfactory resolution
Priceline subsequently agreed to an 80 percent refund of your $357 airfare. You decided not to pursue the remaining 20 percent.
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5 Novelty Waves that Put the Crazy Back Into Surfing Rarely working, rarely ridden.
FIVE NOVELTY WAVES THAT PUT THE CRAZY BACK INTO SURFING
Everyone loves perfect surf, but not too many of us get to enjoy it that often. And that might actually be a good thing.
If we surfed perfect waves every day, we’d probably get a bit desensitized to the experience—bored, even. Maybe that’s why pros like Tom Curren, Mason Ho and Jamie O’Brien tend to seek out bizarre, novelty surfing experiences, riding weird boards in weirder waves. Maybe they’ve had too much of a good thing, and need to do something different once in awhile to keep surfing fresh.
But even if you only get perfect surf a few times per years, novelty waves still have their place. There’s something about riding a silly wave that reminds us what surfing is supposed to be about: having fun for fun’s sake. Performance, competition, the serious side of surfing—there’s a place and a time for all of that. But when we first started exploring the ocean on surfboard, bodyboards, or even just with fins, every wave was a novelty, and that’s why every wave was the best of our life.
Here are five novelty waves that can help remind us that, at its core, surfing is just another way to play.
The Wedge
There are wedging waves all over the world, bizarre refracting double-ups caused by cliffs and jetties and just about anything else that can send swell back on itself from a constructive angle. But possibly the most famous wedge is the one on the south end of Newport Beach—named, appropriately, The Wedge. When bombing south swells steam into Southern California, The Wedge turns into the biggest show in town, with crowds lining the beach to watch bodysurfers, bodyboards, and these days even surfers get annihilated in the left-hand closeouts.
The constructive interference can be so great that The Wedge can be nearly twice as big as anywhere else south of Point Conception, which means that not only is it Southern California’s novelest novelty, but it also might be the region’s biggest surf spot.
Turnagain Arm
Sure, this tidal bore won't offer you the thrills of an ocean wave - but that setting is mesmerising.
There are a dozen surfable bore tides around the world, and all of them are novel and unique in their own way. But perhaps none is as impressive as the Turnagain Arm bore tide. An hour drive from Anchorage, the Turnagain Arm bore wave is predictable with the tides, can be surfed for miles, and is frequented by the strangest group of “surfers” you’ve ever seen—many of whom have never actually surfed an ocean wave.
But the most impressive thing about the wave is it’s setting, nestled between the mountains of the Kenai Peninsula and Alyeska ski resort. Whether you are heading to Alaska to paddle, ski/snowboard, mountain bike, hunt, camp, or simply explore, if you time your arrival into Anchorage right, there’s no reason you can’t surf too.
Munich, Germany
If you've yet to see The Endless Winter II, then you should. A jaunt across that classic Euro route, stopping at some of the most prominent surf locales in the continent.
What could be more unique and unexpected than surfing in the middle of a landlocked city? That’s exactly what happens in Munich, where one of the oldest river surfing communities has been thriving for over three decades. Crowds watch from the banks and bridge over the Eisbach as dozens of surfers ride a standing wave on this small arm of the Isar River, which conveniently makes its way through Munich’s central park. Cold, urban, and in no way oceanic—but it’s still sort of surfing.
The Left Under the Golden Gate Bridge
This wave has a name, and it isn’t really a secret, but the locals like to keep it quiet, so let’s just say that it breaks in San Francisco Bay, and has one of the best backdrops in surfing. Sometimes the novelty of a wave is less about its odd shape, and more about the fact that the setting is just so damned unique.
That’s certainly the case here, where surfers can ride waves in the shadow one of California’s most beloved landmarks. The fact that the wave is relatively fickle and rare only adds to its mystique.
Cortez Bank
Waves can be novelties for lots of reasons, including their location, their difficulty of access, and how infrequently they break. Cortez Bank has all three of these factors going on. An underwater seamount 100 miles off the coast of Southern California, Cortez Bank may be farther from land than any other known wave.
It only breaks when it’s huge, and is only surfable when the wind is perfect, which is incredibly rare when large swells assaulting the US West Coast. Perhaps that’s why the number of times it has been surfed can be counted on your hands. Or maybe it has more to do with the huge expense and logistical nightmare of surfing a wave that is more than a day’s sail from terra firma. Whatever the case, this is probably the scariest and rarest novelty wave in existence—which of course ups its novelty factor even more.
Cover shot by Don Dianda.
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