“ do not fly Viva aerobus to Huatulco ! ” Sep 21, 2012, 12:00 AM

CasaCanuck

White Rock...

posts: 15

“ do not fly Viva aerobus to Huatulco ! ”

Sep 21, 2012, 12:00 AM

We had paid and booked three tickets for flights on Viva Aerobus from Huatulco to Mexico city the second week of January and got an email from them saying that our flights were no longer valid because the decided to cancel flying to Huatulco after January 6th and that they would not refund our money but offer a coupon that must be used within 60 days ( not really helpful ! )

Stay away from this company because they do not care about their customers at all.

We have taken it up with our credit card company and will fight to get a full refund for services not provided. I will let you all know how it ends.

STAY AWAY FROM VIVA AEROBUS !!!!!!!

Reply

 Report inappropriate content

Save this Post

2 replies

Expand view  

SteveMex

Queretaro...

posts: 8,699

reviews: 7

1. Re: do not fly Viva aerobus to Huatulco !

Sep 21, 2012, 2:18 AM

Destination Expert   

for Queretaro

Exactly the same happened to me (with a different departure airport. though). I always warn against this airline - fine if you're plans are very flexible but otherwise they are extremely unreliable.

Reply

 Report inappropriate content

Save this Post

titosarah

oaxaca

posts: 1,351

reviews: 30

2. Re: do not fly Viva aerobus to Huatulco !

Sep 21, 2012, 4:12 PM

Destination Expert   

for Oaxaca

SteveMex and I have been alerting travelers to the problems with this airline, since it took off the ground. Unfortunately the problems persist, so please, listen to what others have said. Even if it's only 5 - 10% of the time, is it really worth the risk? No matter what the budget, one ought to consider that the experience can throw an entire vacation into disarray.

Alvin Starkman - Casa Machaya Oaxaca Bed & Breakfast